Shipping and delivery

Why Was My Package Returned?

Your package might be returned for the following reasons:

1.The delivery address was incomplete or incorrect.

2.The phone number provided was invalid.

3.Other miscellaneous issues. If you’re unable to retrieve your package from the shipping company or local post office, please contact our Customer Service team for help

What is your delivery time and cost?

We offer free shipping for all orders.Most orders arrive within 5–10 business days from the date they’re placed During peak periods delivery may take longer than usual. Please allow additional time to receive your order.

What can be done about customs and duty fees?

Most customers won't have to pay extra fees with standard shipping. However, with express shipping, some packages may be subject to customs duties or tariffs due to stricter inspections

What Happens If I’m Not Home When My Order Arrives?

In some cases, a signature might be required for delivery. If no one is available to sign, you can use your tracking number to check with the shipping company or local post office and pick up the package as soon as possible.

My order was returned to sender, what do I do?

Start by checking with the shipping company or local post office using your tracking number, and make sure to bring a valid ID. If you still can’t locate your package, reach out to our Customer Service team right away. We’ll help you resolve the issue with an appropriate solution.

Is your packaging sustainable?

Yvette is committed to reducing the use of plastic packaging. To achieve this goal, all of our products made from recyclable fabrics on the website now come in eco-friendly, recyclable packaging bags. We will continue to make efforts in this direction.

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