- If you are not satisfied with items you received, you must send back items within 30 days of receiving all your items .
- Items returned must be in their unused condition with the original packing. Items must be returned unwashed, unworn, undamaged, and with all tags attached.
We do not accept packages returned using C.O.D. service. Return shipping charges are non-refundable.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
PROCESS OF RETURNING:
- Contact with our customer service. Indicate which item(s) you would like to return and the reason for your return. We do not accept returned items that were sent back by you directly without checking with us first.
- Place the item(s) in the original packing and seal the parcel securely.
- Drop off your package at the local post office.
- Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions.
If you wish to return the items, please send a message to our service mail first: firstname.lastname@example.org , please tell us your order number and the reason for returning the items, and our customer service will contact you as soon as possible.
Return address worldwide:
Please ask our customer service for allowance before returning. Any package without notification will be refused.
We will offer a full refund of items you have returned. However please note that the customer is responsible for return shipping fee.
Refunds are processed within 7 business days upon receipt of the package. The returned parcel remains your responsibility until it arrives to us, therefore, please remember to ask for proof of postage in case it goes missing. Once your return / exchange is processed, you will be emailed with a confirmation.